Toy Locker Privacy Policy

Effective Date: May 1, 2026 | Last Updated: July 21, 2026

Toy Locker ("Toy Locker," "we," "us," or "our") operates a self-storage facility for recreational vehicles (RVs) and boats located in Cape Coral, Florida. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, tour our facility, apply for or rent a storage unit, use our access control systems, or otherwise interact with us. By using our website, visiting our facility, or becoming a Toy Locker customer, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

We collect information directly from you, automatically through your use of our services, and through the third-party service providers we use to operate our business.

1.1 Information You Provide to Us

When you inquire about, apply for, or rent a storage unit, we may collect:
• Contact information: name, mailing address, email address, phone number
• Account and rental information: unit size/type, lease terms, vehicle/boat make, model, VIN and/or registration number, insurance information
• Billing and payment information: billing address, payment card details, bank account information (collected through our storage management platform, Storeganise, and processed securely by our payment gateway, Stripe)
• Identification information: driver's license or other government-issued ID, as required for lease agreements
• Emergency contact information
• Access credentials: gate codes, mobile app login information, or other credentials issued for facility access
• Communications: information you provide when you call, email, chat, or otherwise contact us

1.2 Information Collected Automatically

Website usage data. We use HubSpot to manage our website forms, email marketing, and customer relationship data. When you visit our website or submit a form (such as a quote request or contact form), HubSpot may collect:
• IP address, browser type, device information
• Pages visited, time on site, referring/exit pages
• Cookie identifiers and similar tracking technologies (see Section 4)
• Information you submit through forms (name, email, phone number, inquiry details)

Facility access data. We use Noke smart access control systems to manage entry to our facility and individual storage areas. This system may collect:
• Gate and unit access logs (date, time, and location of entry/exit)
• Access credential data (assigned codes, mobile app or key fob identifiers)
• Device information associated with the Noke mobile app, if you use it to access the facility

Phone and communications data. We use Nextiva as our business phone system. When you call us, Nextiva may collect or generate:
• Caller phone number and call metadata (date, time, duration)
• Call recordings, if calls are recorded for quality assurance or training purposes (where legally permitted and disclosed)
• Voicemail recordings and transcriptions

1.3 Video Surveillance
Like most self-storage facilities, Toy Locker uses on-site video surveillance (CCTV) for security purposes. Footage may capture images of individuals, vehicles, and boats on the property. This footage is used solely for security, safety, and loss-prevention purposes.

2. How We Use Your Information

We use the information we collect to: Process rental applications, leases, and payments Manage your storage account through Storeganise Grant, manage, and revoke facility access through Noke Communicate with you about your account, billing, gate codes, or facility policies Respond to inquiries and provide customer support (including via phone through Nextiva) Send marketing communications, promotions, and facility updates through HubSpot (you may opt out at any time — see Section 6) Maintain the security of our facility and prevent theft, fraud, or unauthorized access Comply with legal obligations, including lien and auction laws applicable to self-storage facilities in Florida Improve our website, services, and customer experience

3. How We Share Your Information

We do not sell your personal information. We share information only as follows: Service providers. We share information with the third-party vendors who help us operate our business, including: Provider: Storeganise
Purpose: Property management system — leases, billing, account records
Provider: Noke
Purpose: Smart access control — gate codes, entry logs
Provider: HubSpot
Purpose: Marketing, email communications, website forms, CRM
Provider: Nextiva
Purpose: Business phone system, call handling, voicemail
Provider: Stripe
Purpose: Payment gateway — secure processing and storage of rent and fee payments

These providers are only permitted to use your information to perform services on our behalf and are contractually obligated to protect it. Legal and safety reasons. We may disclose information when required by law, such as in response to a subpoena, court order, or law enforcement request, or when necessary to protect the safety, property, or rights of Toy Locker, our customers, or the public — including in connection with lien sales, auctions, or collections on delinquent accounts as permitted under Florida self-storage law. Business transfers. If Toy Locker is involved in a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction. Mobile information and text messaging. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies, primarily through HubSpot, to:
• Remember your preferences
• Understand how visitors use our site
• Deliver relevant marketing communications
• Measure the effectiveness of our advertising
• You can control cookies through your browser settings. Disabling cookies may limit certain features of our website.

5. Data Retention

We retain personal information for as long as necessary to:
• Maintain your active rental account
• Comply with legal, tax, and record-keeping obligations
• Resolve disputes and enforce our agreements
• Support legitimate business purposes, such as security footage retention for a limited period
• Access logs, call recordings, and video surveillance footage are retained for a limited period consistent with our operational and security needs, after which they are deleted or overwritten, unless retention is required for a legal or security matter.

6. Your Choices and Rights

Marketing communications. You may opt out of marketing emails at any time by clicking "unsubscribe" in any HubSpot-delivered email, or by contacting us directly. Note that you may still receive non-marketing communications related to your account (billing notices, gate code changes, facility announcements).
Access and correction. You may request access to, or correction of, the personal information we hold about you by contacting us using the information in Section 10.
Access credentials. If you believe your gate code, access card, or mobile credential has been compromised, contact us immediately so we can reissue or revoke it through our Noke system.
Do Not Call. If you no longer wish to receive marketing calls, let us know and we will update your preferences in our systems.
Depending on your state of residence, you may have additional rights under applicable privacy laws. We will honor valid requests as required by law.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information, including:
• Encrypted payment processing through Stripe, a PCI-compliant payment gateway
• Access-controlled, auditable entry systems through Noke
• Restricted employee access to customer records on a need-to-know basis
• Secure handling of call and communication data through Nextiva
• No system is completely secure, and we cannot guarantee absolute security of information transmitted to us or stored in our systems.

8. Children's Privacy

Our services are intended for individuals 18 years of age or older who are entering into a storage lease agreement. We do not knowingly collect personal information from children under 13.

9. Third-Party Links and Services

Our website or communications may contain links to third-party websites or services (including Storeganise, Noke, HubSpot, Nextiva, and Stripe account portals). This Privacy Policy does not apply to those third parties, and we encourage you to review their respective privacy policies.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:
Toy Locker 1109 Pondella Rd, Cape Coral, FL 33909
Phone: (239) 237-6582
Email: support@toylocker.com

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. The "Last Updated" date at the top of this policy indicates when it was last revised. Material changes will be posted on our website or otherwise communicated to current customers.

This Privacy Policy is provided for general informational purposes and does not constitute legal advice. Toy Locker recommends having this document reviewed by a licensed Florida attorney to ensure full compliance with applicable federal and state laws, including Florida's self-storage facility statutes and any applicable data privacy regulations, before publishing or relying on it.